FAQs

How can I get started?

Let’s connect. We offer a free 15-minute consultation to gain understanding of your specific needs. This will help us determine how best to help you.

To schedule a consultation, email info@sehobbs.com or contact us.

How will we meet?

Our therapy, counselling and coaching services are available online using secure video call platforms. We use PHIPA compliant applications which are similar to Zoom and free to use on cellphones, tablets and computers. Additional options may include telephone sessions or in-person sessions. Please verify with your chosen provider their preferred availability.

What is your training and professional background?

We are an experienced and collaborative group of independent associates that include Registered Psychotherapists with the College of Ontario and Registered Social Workers (CRPO), Certified Canadian Counsellors (CCC), Professional Coaches and Registered Social Workers (RSW) with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).

What are your fees?

We aim to provide services at an accessible rate to clients. Please consult with your chosen therapist or coach consultant to discuss as fees may vary depending on credentials and experience. 

Our counselling and coaching service fees are not covered by OHIP.

Are your services covered by insurance?

Yes, most extended health insurance plans provide some coverage for psychotherapy and psychological services. Please verify with your company’s insurance provider to ensure appropriate health coverage.

How can I cancel my appointment?

We understand that life happens and changes occur. To avoid late fee session charges, please provide 24-hour notice in advance of cancellation.

Do I need a referral to access your services?

No, you do not need a referral to access our services. Please contact us directly by phone or email to schedule an appointment.

What can I expect from our first session?

The initial session with your therapist or coach is an opportunity to get to know one another and for you to ask further questions about the approach and modalities that will be used during your sessions. Each associate offers a unique blend of expertise, skills and lived experiences.

This first meeting is a time to discuss what prompted the connection and your reasoning, motivations or stated goals for seeking support. You may expect to discuss elements of family history, some assessment of current life situations, psychoeducation, a preliminary plan and appropriate fit.

Is counselling, therapy & coaching confidential?

In general, the law protects the confidentiality of all communications between a client and psychotherapist or coach. No information is disclosed without prior written permission from the client. Your privacy and trust are of utmost importance.

Please keep in mind that there are some exceptions to this rule, which are required by law.

Exceptions include:

• If suspected of child abuse or dependant adult or elder abuse, the therapist is required to report this to the appropriate authorities immediately.
• If a client is threatening serious bodily harm to another person, the therapist is required to notify the police.
• If a client intends to self harm, the therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.
• If client records are subpoenaed by a court of law.
• If case files are randomly chosen for assessment by a therapist’s regulatory body.

If you have any questions or concerns in this regard, please communicate them to us prior to engaging in our services.

How long will therapy last?

Psychotherapy sessions are usually 50 or 75 minutes in length, depending on need and client request.

Each individual is unique and consequently, the length of therapy depends on individual needs, motives, wishes and expectations for change.

How long will coaching last?

Coaching sessions are usually one hour or 75 minutes in length, depending on need and client request. Clients will discuss appropriate session length with their coach.

Each individual is unique and consequently, the length of coaching depends on individual needs, motives, wishes and expectations for change.